About us
We’re Flagship
We provide homes and create sustainable communities. The work we do matters because the lives we help matter.
Our customers are at the heart of everything we do. We’re here to help when we’re needed most. We trust our people to do the right thing, to create meaningful change, where all homes are safe, and affordable, and local people feel proud of where they live.
And as part of Bromford Flagship LiveWest, we don’t just want to make a difference to our customers and their communities – we want to solve the housing crisis too.
2024-25 Customer Report
In our first customer report since our merger with Bromford, we dive into some figures from across the organisation and reflect on our progress over the year. There’s always more work to be done, but we’re heading in the right direction and always have customers at the heart of everything we do.
Our Board
Our Board of Directors is made up of Non-Executive Directors, along with our Chief Executive, Chief Finance Officer and Chief Operating Officer. The Board has overall responsibility for setting strategic priorities and monitoring performance against them.
Working for us
Our people help us to solve the housing crisis – that’s why we'll always support, invest, and empower them. There are lots of job opportunities available with us – from HR advisers and IT support, to electricians and housing officers. With so much to choose from, we're sure we can help you find a job that's right for you. Head over to our Flagship Group website and take the first step towards your new career today.
Our commitment
We want you to have the best experience possible, so we have developed a range of service standards to reflect the level of service you can expect from us.
Policies and documents
Our policies and documents guide us in delivering services to our customers.
Our accreditations
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Latest News
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23/09/2026
Customers help write the rules on how their landlord should behave
Flagship customers have helped decide how its employees are expected to treat them, in a set of behaviours that opens with a commitment to keep things human.
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14/09/2026
Gas Safety Week: why your annual gas safety check matters
As part of Gas Safety Week, we're highlighting the importance of annual gas safety checks. These legally required inspections help ensure gas appliances are safe, efficient and compliant, reducing risks such as gas leaks, fires and carbon monoxide poisoning. Allowing access and reporting concerns helps keep you, your family and home safe.
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03/09/2026
Staying safe when buying gadgets online
Buying gadgets online is convenient, affordable, and often gives you access to much wider range of products. However, online shopping also comes with risks such as scams, misleading advertising and potential safety risks. Keep reading to find out about a couple of products you should be aware of and how to stay safe.
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01/09/2026
Flagship Homes to host shared ownership discovery day
Those looking for an affordable route onto the property ladder in Norfolk or Suffolk are invited to a free Shared Ownership Discovery Day at Carrow Road. Hosted by Flagship Homes, the event will show how buying a share of a home can make homeownership more accessible and bring that first step within reach.
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19/08/2026
New family homes to replace disused garages in Woodbridge
New family homes to replace disused garages in Woodbridge A row of disused garages in Woodbridge has been knocked down to make way for new family homes.
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18/08/2026
Working together for safer communities
As the school summer holidays begin and our neighbourhoods become busier, our Safe Communities teams continue to work with customers, local authorities, police and support organisations to help keep communities safe.
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