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Fulfilling our vision
We exist to provide homes and create sustainable communities. We don’t simply want to make a difference to our tenants – we want to solve the housing crisis too. We know this requires more than just an increase in new affordable homes. That's why we're focused on investing in our existing assets, developing technologies, and using imaginative methods for service delivery.
G1:V2 Gradings
Our Governance and Financial Viability status from the Regulator of Social Housing.
A2 Moody's Rating
Our strong performance is reflected both financially and through the services we provide. Moody’s has awarded us a credit rating of A2.
Key numbers
2023/24 summary
Turnover
£253m
(2022/23: £250.2m)
Borrowings
£926.4m
(2022/23: £917.1m)
Rent arrears
3.7%
(2022/23: 3.7%)
Cost per home
£4,397
(2022/23: £4,207)
Operating profit
£90.1m
(2022/23: £79.6)
2023-2024
2022-2023
2021-2022
Our customer annual report
This year we're pleased to release our Customer Annual Report, bringing together highlights from across Flagship.
It shares the progress we've made during the year, some of our achievements, and where we still have more to do.
We want to understand what’s important to our customers, by getting them involved.
Feedback from our customers has been invaluable and helps us to shape our future services.
Our tax strategy
To find out more about our:
- Approach to governance and tax risk management arrangements
- Approach to and appetite for tax risk
- Approach to tax planning
- Approach to dealings with tax authorities
You can download the Flagship tax strategy below.
Environmental, Social & Governance
We cannot fulfil our vision of solving the housing crisis without being innovative and progressive. We’re passionate out providing high quality, affordable, safe, and sustainable homes. But we strive for more and want our tenants to live in successful, safe, inclusive and sustainable communities too.
Our environmental, social and governance (ESG) report showcases the positive impact of our work in improving the built and natural environment, reducing our carbon emissions, improving places, and making a positive impact on our tenants' quality of life.
As an early adopter of the Sustainability Reporting Standard for Social Housing, lenders and investors can easily see how we perform against 48 indicators on ESG issues. Our ESG framework makes it easier to identify ESG risks and pursue opportunities to create positive social and environmental outcomes.
For more information, please email: esg@flagship-housing.co.uk
Social impact
We use our knowledge and expertise to work together to make a real difference to the lives of our tenants and their communities. Our social impact work focuses on solving the housing crisis by providing homes, creating sustainable communities, and ending homelessness.
We also support the local economy by providing opportunities for local people through employment, apprenticeships, and training.
We have over 32,000 homes across the East of England, working with 20 local authorities. Since 2020 we have invested almost £400m in building new homes, over £150m in improving existing ones, and over £160m in maintaining our homes to the standard we want for our tenants
Get in touch
Flagship Housing Group Limited has merged with Central and Southwest England-based housing association Bromford Housing Group Limited, forming a new group parent company called Bromford Flagship Limited. Collectively, the organisation owns and manages approximately 80,000 homes. As a result of this merger, Flagship Housing Group Limited was renamed to Flagship Housing Limited (trading as Flagship) and is a wholly owned subsidiary of Bromford Flagship Limited. Flagship has a number of subsidiaries that are delivering services for customers in the east of England.